FREQUENTLY ASKED QUESTIONS

BELOW YOU CAN FIND A LIST OF THE MOST COMMON QUESTIONS OUR CUSTOMERS ASK BEFORE AND AFTER THE PURCHASE.

1. What if I never received my item?

We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon request, we will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for you to investigate. If an item was lost or stolen, it is your responsibility to file a claim with the shipping carrier to receive compensation for lost or stolen packages that are the fault of the shipping carrier. 

2. Do you ship internationally? 

Yes. International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient.

3. What is your return policy? 

We do not accept returns. ALL SALES ARE FINAL, no refunds. Please make sure that before you finalize your purchase, you have selected the correct sizes and colors of your items.

Contact Information

As of right now, the only ways of contact is our email: f2bbydestini@gmail.com and our contact form. As well as our live chat.